How many other companies in my trade do you work with locally?
None, and that is the deal. One company per trade per market for as long as you are a client. It is not generosity: two of you bidding on the same words in the same city drives both your costs up, and you would be paying for it.
Do you take a cut of my ad spend?
No. Your card sits on your own Google and Meta accounts and they bill you directly for exactly what ran. We invoice our fee and nothing else, so you can check every dollar without asking us for anything.
Do I own the ad accounts?
Yes, and the domain, the Google listing, the Facebook page and every lead that comes in. We work on access you grant us and you can take it back in two clicks. We used to do it the other way round and changed it on 20 August; the reasoning is on the terms page.
I already have a website I do not hate. Can I keep it?
Yes, and the price does not change. One thing gets worse and you should know it up front: when we do not host the site, an ad click stops being credited to us after about a week on an iPhone instead of 90 days. Your ads work exactly the same. We just see less of what they did.
Who do I contact when something breaks?
You send a ticket and it is answered inside one business day. There is no account manager, and that is part of why this costs what it does. Problems go to something that fixes them instead of somebody whose job is making you feel better about waiting.
What if it does not work?
Ninety days is the commitment, and after that it is month to month, so past the first three months the most you are ever risking is the next one. Cancel by the 20th and you are not billed again. Your domain, your accounts, your leads and every file with your name on it stay yours either way, so you do not leave empty-handed. We would rather you left than stayed annoyed.